Terms & Conditions

This section represents a legal document that serves as our Terms of Use and Service level agreement, and it governs the legal terms of our website.

  • We provide Instant Account Activation for our Shared Cloud Hosting & VPS Servers in most cases however at times we may need up to 24 Hours to Activate the Service.

    Any Account may take more time to be Activated if it fails the Initial Verification. In that case, we will Contact you with Details and steps to Complete the Verification Process.

  • You agree to Pay for the Services on time and in Advance for the Billing Cycle Services are provided for. Invoices are Generated 10 Days before the Renew Date of the Services. SSDCloud Hosting Solutions provides 3 Days Grace Period after the Renew Date. If the Invoice is not paid within the 3 Days Grace Period SSDCloud Hosting Solutions will temporarily Suspend Services until the Invoice is Paid in Full. SSDCloud Hosting Solutions will Terminate Services not paid in Full 3 Days after the Services have been Suspended.

    If your Payment is Refunded due to a Chargeback you will need to Pay the Refunded Amount plus a one time €20 Chargeback Fee.

    SSDCloud Hosting Solutions accepts Payments via Credit Cards (Visa, Mastercard, Maestro, American Express) or PayPal. Payments from unverified PayPal Accounts are not Accepted.

  • The customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. SSDCloud Hosting Solutions recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

  • Cancellation requests need to be placed via the client dashboard by clicking on My Services, then on Manage and then on the Request Cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

  • Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case SSDCloud’s terms of service are violated, SSDCloud will suspend the account violating the terms and will notify the Customer via the e-mail on file.

    SSDCloud will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

  • Customer agrees to use the Services for lawful purposes only. SSDCloud prohibits the following content on our servers and network.

    • Anything related to IRC
    • Proxy Scripts
    • Running Chat Services or Chat Related Web Sites on the Shared Hosting Plans
    • Anything Related to Torrents
    • Starting Background Processes on Shared Hosting
    • Warez, Hacking Tools, Exploits, Bots
    • Any type of Mining for Cryptocurrencies
    • Porn Web Sites
    • Download Oriented Web Sites
    • Sites Promoting Illegal Activities
    • IP Scanners
    • Hacker Focused Sites

    Any account found to be in violation of another's copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

    The Customer Agrees not to use our Shared Hosting Space as a Storage for Backups or Files which are not Related to the Functionality of the Hosted Website. Such Content may be Removed Without prior Warning.

    Customer is Responsible to keep their Accounts up to Date and Secure at All Times. Directories must be chmod to 711 and Configuration Files with Passwords must be chmod to 600. Scripts, Plugins, Modules need to be kept up to Date at All Times. A Strong Password must be used.

  • SSDCloud Hosting Solutions Communicates with its Clients Politely and with Respect. The same is Expected from our Clients. If a Customer is Rude and Insults Anyone from our Staff Members then we will Warn the Customer to be Polite and Communicate with us Properly. If he/she does it again after he has been warned, a fee of €50 will be generated and all his services disabled until the fee is paid in full.

    SSDCloud Hosting Solutions will not Renew the Services of a Customer who has Insulted our Staff Members after he has been Warned via e-mail.

  • You agree that your use of SSDCloud's Services is at your own risk and that SSDCloud is not liable for any data loss in connection with its Services. You are Solely Responsible for Creating Backups of your Content. We highly recommend that you establish your own routine backup procedure and that you periodically test restoring files from your backup media to ensure that you are making viable backups.

    Should you wish for SSDCloud to provide you with routine Backup Service, in addition to the Services provided under this Agreement please Contact Us. We offer many different Backup Solutions as an Add-on Service to Our Regular Services, and all such Services are Provided through a Separate, written Agreement.

    The customer agrees to use SSDCloud Hosting Solutions backups on his own risk. SSDCloud Hosting Solutions doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own Backups at all times.

  • SSDCloud Hosting Solutions does free transfers of accounts you want to be moved to our servers from providers that use cPanel.

    We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers.

    If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers, there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.

  • We have a zero-tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. SSDCloud Hosting Solutions offers a separate service if you need to send thousands of e-mails.

    Purchased mail lists, opt-in lists will be considered SPAM.

    SSDCloud Hosting Solutions reserves the right to charge a cleanup fee to the Customer who sent an unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.

  • SSDCloud Hosting Solutions Reserves the Right to make Changes to the Terms at Any Time without Notification. The Customer Agrees to Visit the Terms of Service Regularly for Updates.

We Accept:

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